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- Châtelaine
- Der feine Faden
- EC Collection
- Jan Houtman
- Long Dog Samplers
- Papillon Creations
- Passione Ricamo
- Reflets de Soie
- Romy in Austria
- Sampler Cove
- Sew To Be Seen
- Linen Banding
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Frequently Asked Questions
Returns
Customer satisfaction is our first priority, however, we are unable to accept returns on chart. We will, on occasion, allow returns of other materials. If you are unhappy with your purchase for any reason, please contact us to discuss your options.
Shipping
Shipping charges on all packages is based on the actual service charge from either the Post Office or UPS.
Packages are generally shipped USPS First Class or Priority Mail.
Packages exceeding 3 pounds in weight are shipped via UPS Ground.
International Orders, including Canada, are shipped via USPS Airmail or Global Priority, if requested.
We strive to ship orders within 48 hours of receipt (Monday - Friday).
Orders received on Saturday/Sunday are shipped on Monday or Tuesday.
Insurance
Without insurance, once a package enters the postal system, we cannot guarantee its arrival to you. With stricter postal regulations and inspections, more packages, especially international packages, are being lost or delayed in transit. For this reason, we strongly recommend that you insure your package.
Insurance for domestic packages is calculated in the shopping cart.
Insurance for international packages is based on weight and destination. If you would like to insure your package, please email us for quotes and options.
Site Securiy
Our checkout page is a secure page. Your browser should show a "sign of security" when you are asked to submit credit card information, such as a locked padlock (IE), a key (Netscape), or other indication of site encryption.
Payment Methods
We accept Visa, MasterCard, AMEX, PayPal, checks, and money orders.
Sales Tax
None for wholesale orders.
Handling Charge
None. |
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